LineLeap CEP: Bring your customers back

Your next event doesn’t have to start with a new audience. The people who have already bought a cover, ticket, or LineSkip at your venue are a good place to start.

The latest iteration of LineLeap’s Customer Engagement Platform (CEP) gives you a way to build on those purchases. See who’s coming in, reach them with something relevant, and give them a reason to come back. It’s part of LineLeap, without another piece of software for your team to manage.

Know who’s coming through the door

Every purchase through LineLeap helps build your venue’s customer list automatically. Open a customer profile to see their total spend, order count, and visit history. Get a clearer picture of your regulars and find customers you haven’t seen in a while, without keeping a separate spreadsheet.

Smart filters let you narrow that list by spend, number of orders, graduation year, or custom attributes. Save a customer list to reach that group again for future campaigns.

You can also ask a question at checkout and use the answer to make future outreach more relevant. A message about senior night doesn’t need to go to everyone who has ever bought a pass, just the seniors.

Reach customers from your venue’s own number

Now you can reach opted-in customers with promotional texts sent from a dedicated phone number for your venue. Send a ticket drop as it goes live, or schedule a message about an upcoming event or special.

When someone texts back, the conversation comes into your dashboard. Your team can answer their question there, without a separate messaging app.

Push notifications give you another way to reach customers inside the LineLeap app. Choose where a tap takes them: directly to an event, a pass, or a special.

Give people a reason to return

Not every offer needs to go to your entire customer list. Send complimentary LineSkip passes to regulars as a thank-you, or invite customers who haven’t visited recently to come back on a specific night.

For a slower Tuesday, that might mean an offer for your top-spending seniors. Choose the customer list, pass, and date, then notify recipients that their pass is waiting.

Keep the rest of the night connected

Give staff, influencers, and partners their own promoter links and see who’s driving sales. For VIP tables, our team builds a custom 3D map of your venue so guests can choose a table and book on their phones. You set capacities and pricing, then manage guests and payment links from your phone.

In Earnings & Payouts, see sales by day and product, distinguish paid from pending amounts, and match deposits to your bank account.

Your customer list, purchase history, and checkout answers belong to your venue. Other venues on LineLeap can’t see them.

See CEP at your venue

Already using LineLeap? Ask your venue success manager to get started.

New to LineLeap? Book a demo with our team. We’ll walk through CEP with your venue in mind, from your next ticket drop to bringing regulars back on a quieter night.

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