LineLeap's Customer Engagement Platform: Data, Marketing, & More!

The latest version of LineLeap’s Customer Engagement Platform (CEP) brings together customer lists, smart filters, two-way texting, push notifications, and comped passes. Grow your database with every sale, reach the right customers, and give them a reason to come back.

You can also track promoter sales, manage VIP table bookings, and review earnings and payouts. It’s all part of LineLeap, without another piece of software for your team to manage.

Build a bigger customer database

Every pass sold through LineLeap helps build your venue’s customer database. The more products you sell through the app, the more opportunities you have to grow that database.

For example, adding cover alongside LineSkip passes helps you connect with the customers who pay to get in but don’t buy a skip. More transactions means a bigger database and more customers you can bring back with relevant offers and promotions.

Your customer list, purchase history, and checkout answers belong to your venue. Other venues on LineLeap can’t see them.

Choose the right audience

A bigger database gives you more people to reach. The next step is choosing which customers each message is for.

You can ask a question at checkout and use the answer to make future outreach more relevant.

Smart filters let you narrow your database by spend, number of orders, graduation year, or custom attributes. Save a customer list to reach that group again in the future.

A message about senior night doesn’t need to go to everyone who has ever bought a pass, just the seniors.

Reach customers from your venue’s own number

Once you’ve chosen your audience, reach opted-in customers with promotional texts sent from a dedicated phone number for your venue. Send a ticket drop as it goes live, or schedule a message about an upcoming event or special.

When someone texts back, the conversation comes into your dashboard. Your team can answer their question there, without a separate messaging app.

Push notifications give you another way to reach customers inside the LineLeap app. Choose where a tap takes them: directly to an event, a pass, or a special.

Give people a reason to return

The same customer lists can help you decide who gets an offer, not just who gets a message. Send complimentary LineSkip passes to regulars as a thank-you, or invite customers who haven’t visited recently to come back on a specific night.

For a slower Tuesday, that might mean an offer for your top spenders. Choose the customer list, pass, and date, then notify recipients that their pass is waiting.

Keep the rest of the night connected

Customer outreach is one part of running the night. LineLeap also helps you manage the sales and operations behind it.

Give staff, influencers, and partners their own promoter links and see who’s driving sales.

For VIP tables, our team builds a custom 3D map of your venue so guests can choose a table and book on their phones. You set capacities and pricing, then manage guests and payment links from your phone.

In Earnings & Payouts, see sales by day and product, distinguish paid from pending amounts, and match deposits to your bank account.

See CEP at your venue

Already using LineLeap? Ask your venue success manager to get started.

New to LineLeap? Book a demo with our team. We’ll walk through CEP with your venue in mind, from your next ticket drop to bringing regulars back on a quieter night.

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