August 2026: Better tools for busy nights

August’s updates focused on the work that happens around a sale: getting to know your customers, giving them a reason to come back, and helping your team handle the details from a phone.

Ask once. Put the answers to work.

Checkout questions can now do more than collect information for a single purchase. With organization-level questions, answers become part of the customer’s profile and can be used to filter your venue’s customer list.

That means a question about graduation year, for example, can help you build an audience for a senior-night announcement later. Your team can see the answer on the customer’s profile, too.

Questions support short answers and multiple-choice formats, including selecting more than one answer. You can decide which questions are required. And once a customer has answered a question within your organization, they won’t be asked that same question again on their next purchase.

A more useful customer list

The August venue rollout also added targeted push notifications. Teams with access can reach an individual customer, a selected group, or a customer list through the LineLeap app.

Pair that with the information collected at checkout and you have a more specific audience for your next announcement. A message about senior night doesn’t need to go to everyone who has ever bought a pass.

Customer attributes and filters refresh daily in this rollout. The aim is straightforward: make the information your venue collects useful when you’re planning the next night.

Small fixes that matter on a shift

Mobile Dashboard version 1.13.0 makes it easier to find the right person when giving out a pass. Customer names and email addresses are visible in the give-pass window, and searching no longer requires an exact email address. Part of the address is enough.

We also fixed the venue share button in Resources, which wasn’t responding on some versions. Staff can use it to share the venue link without that extra troubleshooting step.

Try it at your venue

The customer-question and messaging updates began with a limited venue rollout. Ask your LineLeap contact which tools are enabled for your organization and how to get started.

Running a venue or organizing events? Talk to our team.

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