Venue Terms of Use

Last Updated: January 8, 2025.
These Venue Terms of Use (these “Terms”) apply to your access and use of services and functionality provided by Line Services, Inc. (referred to as “LineLeap”, “us”, “we”, or “our” as the context may require) through the LineLeap website, platform, or otherwise (the “Platform”). You are responsible for and these Terms govern anyone accessing the Platform on behalf of your Venue, including without limitation your employees and agents. These Terms are subject to change by us without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the “Last Updated Date” referenced on the Platform. Your continued use of the Platform after the “Last Updated Date” will constitute your acceptance of and agreement to such changes.
These Terms, together with your Order Form, and any applicable Venue Rider, form the Agreement between you and LineLeap and is effective as of the date that you enter into the Order Form and continues for as long as you continue to access and use the Platform. In the event of a conflict between any of the terms in these Terms, a Venue Rider, and/or the Order Form, the conflict will be construed in the following order of precedence: (1) the Venue Rider, (2) these Terms, (3) the Order Form.
USE OF PLATFORM
Your Use
You may use the Platform only for lawful purposes and in accordance with these Terms. We have the right to disable any user, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.
You agree:
- Not to perform any action with the intent of introducing to the LineLeap Platform, products or services any viruses, defects, Trojan horses, malware, or any items of a destructive nature.
- Not to run or attempt to run scripts or bots of any nature against the Platform.
- Not to reproduce, distribute, modify, create derivative works of, republish, download, store, or transmit any of the material on our Platform, except as follows:some text
- Your computer may temporarily store copies of such materials incidental to your accessing and viewing those materials.
- If we provide desktop, mobile, or other applications for download, you may download a copy solely for your use.
- Not to use the Platform in any way that violates any applicable federal, state, or local law or regulation or for a reason other than as specifically provided or intended under this Agreement.
LineLeap may continue to add improvements, enhancements and other modifications to the Platform during the Term. LineLeap will roll such new features out to venues at its discretion. New paid features may be negotiated and added to the Order Form if agreed by both parties. LineLeap reserves the right, in its sole discretion, to change, suspend, or discontinue any LineLeap product or service on the Platform at any time.
Exclusivity
You agree that during the term of this Agreement, you will not use any products or services that are competitive with LineLeap’s LineSkipping services
Purchases
Venue acknowledges that LineLeap may use a payment processor to collect payment amounts from customers and remit payment to Venue. LineLeap reserves the right to change its payment processor at any time during the Term and Venue will provide LineLeap with any information required to set up a payment account with any such alternate payment processor.
In the event a customer submits a complaint about their order via LineLeap’s support channels, LineLeap may, in its sole reasonable discretion, issue a credit, partial refund, or full refund to such customer.
Drink Pass Redemption and Payment
Venues are required to redeem all drink passes issued by LineLeap that are used by customers within the Venue. Redemption can be completed through the LineLeap Platform or on the customer’s phone, by tapping or scanning as indicated. Drink passes must be redeemed immediately upon use within the Venue, but no later than the following day. Payment to the Venue is contingent upon the proper and timely redemption of these drink passes, subject to LineLeap’s discretion.
Intellectual Property Rights
The Platform and its entire contents, features, and functionality (including but not limited to all information, software, code, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by LineLeap, its licensors, or other providers of such material and are protected by intellectual property or proprietary rights laws. No intellectual property rights belonging to LineLeap will pass to Venue under this Agreement.
Venue will not and will not permit or authorize any third party to: (a) sell, license, rent, transfer, or otherwise commercially exploit the LineLeap Platform; (b) circumvent or disable any security or other technological features or measures of, or otherwise gain or attempt to gain unauthorized access to the LineLeap Platform; (c) run or attempt to run scripts or bots against the Platform; or (d) reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code or the underlying ideas, algorithms, structure, or organization of the LineLeap Platform.
Venue grants to LineLeap a royalty-free, non-exclusive, limited, revocable, and non-transferable right and license to use and display the Venue’s name, logo and other applicable content in the provision of services to Venue, including, where applicable, listing Venue on the LineLeap Platform and referencing Venue as a LineLeap venue. This Agreement shall serve as a perpetual, non-exclusive license from Venue to LineLeap in all such aforementioned intellectual property. Venue agrees to execute any additional documents necessary to effectuate this license grant.
Venue may provide LineLeap with Feedback. Venue hereby grants and agrees to grant LineLeap all rights, title, and ownership of such Feedback on an unrestricted basis.
Third Party Content
This Platform may include content provided by third parties, including materials provided by other users, venues, promoters, etc. All statements and/or opinions expressed in these materials are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of LineLeap. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
If the Platform contains links to other sites and resources provided by third parties, these links are provided for convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Platform, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
Venue may provide LineLeap with the name, logo, photos, or other content of third parties (i.e., bands, performers, DJs, etc.) who may not be directly affiliated with Venue for LineLeap’s use in the provision of services during the term of this Agreement (“Third Party Marketing Material”). Venue agrees that it has the necessary consents and approvals to provide LineLeap with any such Third Party Marketing Material and hereby agrees to sublicense any such Third Party Marketing Material to LineLeap. Venue is solely responsible for and will indemnify LineLeap for any claims by any party related to the use of any Third Party Marketing Material provided by Venue.
Representations and Warranties
Each Party represents and warrants that: (a) it has the full right, power, and authority to enter into and perform its obligations under this Agreement; (b) that this Agreement will be executed by an authorized representative capable of binding the parties to the obligations herein; (c) its performance of its obligations under this Agreement will not result in a breach of any obligation to any third party; and (d) it will comply with all applicable law, regulations, and rules in operating its business and performing its responsibilities.
Venue represents and warrants that it holds and will maintain in good standing while accessing the Platform any alcohol licenses required for the sale of alcohol products directly to consumers in their applicable jurisdictions, including any alcohol licenses required to accept orders for alcohol products from consumers directly or through a third party via the internet and/or mobile app, as applicable. Venue further represents and warrants that it currently complies with and will continue to comply with all alcohol laws, and that it is responsible for alcohol law compliance related to its activities and any sales or deliveries of alcohol products under at the Venue. Venue shall at all times be solely responsible for claims related to alcohol products sold at its Venue in connection with these Terms.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, LINELEAP HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, REGARDING ANY THE PLATFORM AND ANY LINELEAP SERVICES, AND EACH PARTY DISCLAIMS ALL WARRANTIES, EXPRESS IMPLIED, OR STATUTORY RELATED TO EQUIPMENT OR SERVICES PROVIDED TO THE OTHER, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF VENUEABILITY, TITLE, SATISFACTORY QUALITY, RESULTS, FITNESS FOR A PARTICULAR PURPOSE, AND/OR NON-INFRINGEMENT. YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
DISPUTE RESOLUTION
Indemnification
You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms, your provision of Third Party Marketing Material, or your use of the Platform, including, but not limited to, all claims, judgments, awards, costs and expenses (including attorney and expert witness fees) incurred by any customer or patron that arise out of use of the Platform at the Venue whether related to the sale and consumption of alcohol or otherwise.
Venue assumes all responsibility for, will bear all liabilities and expenses and will indemnify and hold LineLeap harmless from all damages caused by any act or omission by Venue, including injury (whether to body, property, personal or business character or reputation) sustained by any person or to any person or to any property relating to the production, sale, and/or consumption of alcohol at the Venue or otherwise.
Limitation on Liability
EXCLUDING ANY LIABILITY THAT CANNOT BE LIMITED BY LAW, IN NO EVENT WILL LINELEAP, ITS EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, ANY SERVICES LINKED TO IT, OR ANY CONTENT ON THE PLATFORM, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, RELATED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.
LINELEAP WILL HAVE NO LIABILITY FOR ANY OF VENUE’S SALE ORDERS FACILITATED THROUGH THE LINELEAP PLATFORM NOR ANY ALCOHOL SALES OCCURRING AT THE VENUE.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, WILL BE LIMITED TO THE AMOUNT PAID BY LINELEAP TO VENUE UNDER THE COMPENSATION TERMS OF THE ORDER FORM DURING THE TERM.
Governing Law and Jurisdiction
All matters relating to the Platform and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), will be governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction).
Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Platform will be instituted exclusively in the federal courts of the United States or the courts of the State of Michigan, in each case located in the City of Ann Arbor and County of Washtenaw. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Arbitration
At Company’s sole discretion, it may require You to submit any disputes arising from these Terms or use of the Platform, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Delaware law.
Limitation on Time to File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
MISCELLANEOUS
Force Majeure
We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, governmental actions, civil unrest, national emergency, pandemic, epidemic, strikes or other labor disputes, telecommunication breakdown or power outage.
Notices
We may provide any notice to you under these Terms by (i) sending a message to the email address you provide or (ii) by posting to the Platform. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
To give us notice under these Terms, you must contact us as follows: (i) by email as indicated at the end of these Terms; or (ii) by overnight courier, or registered or certified mail to the address in the header of the Order Form. We may update the address for notices to us by posting a notice on the Platform. Notices provided by email or overnight courier will be effective one business day after sent. Notices provided by registered or certified mail will be effective three business days after sent.
Waiver and Severability
No waiver by the LineLeap of any term or condition set out in these Terms will be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of LineLeap to assert a right or provision under these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
Entire Agreement
These Terms, your Order Form, any applicable Venue Rider and any other terms you agree to with LineLeap, including the General Platform Terms of Use, constitute the sole and entire agreement between you and LineLeap regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform.
These Terms do not and are not intended to confer any rights or remedies upon any person other than you. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of these Terms is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
Your Comments and Concerns
All feedback, comments and other communications relating to the Platform should be directed to: legal@lineleap.com.