General Platform Terms of Use

Last Updated: January 31, 2025.

Welcome to LineLeap!

Whether you are an event organizer, promoter, or venue (referred to as “Organizer”, or “you” as needed), we know that you want your customers to get to the fun, faster. Read these Platform Terms of Use (these “Terms”) carefully for details about your legal rights, remedies, and obligations.

These Terms apply to your use of the website located at https://www.lineleap.com/ along with any mobile app, products or services (collectively the “Platform”) provided by Line Services, Inc. (referred to as “LineLeap”, “us”, “we”, or “our” as needed). You’re responsible for and bound by these Terms for anyone accessing the Platform on your behalf, including your employees and agents.

These Terms are to be considered in addition to any orders, contracts, or agreements you may have entered into with LineLeap. In the event of any conflict or inconsistency between these Terms and any specific provisions contained in any orders, contracts, or agreements, these Terms will govern your use of the Platform and the specific provisions of such orders, contracts, or agreements shall govern in all other aspects of your relationship with us.

We may change these Terms at any time. Changes will be effective as of the “Last Updated” date listed on the Platform. Your continued use after such date constitutes acceptance of and agreement to the changes

USE OF PLATFORM

Your Use of the Platform

You may use the Platform only as indicated in these Terms. We may suspend or terminate your usage at any time, for any reason, including if, in our opinion, you’ve violated any of these Terms.

You agree to:

  • Use the Platform in accordance with federal, state, and local laws and regulations and as specifically provided in these Terms.
  • Avoid actions intended to introduce viruses, defects, Trojan horses, malware, or any destructive items to the Platform and refrain from running scripts or bots against the Platform.
  • Neither sell, license, rent, transfer, nor commercially exploit the Platform, nor circumvent or disable security features.
  • Not reverse engineer or attempt to derive the source code of the Platform.
  • Not reproduce, distribute, modify, create derivative works, republish, download, store, or transmit Platform material, unless you have LineLeap’s prior approval.

User Contributions

The Platform may contain personal profiles, forums, and other interactive features (collectively, "Interactive Services") that allow you to post, submit, publish, display, or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") regarding your venue or an event. Any User Contribution you post to the Platform will be considered non-confidential and non-proprietary. By providing any User Contribution, you grant us and our licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material. 

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Platform. 

You represent and warrant that: 

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our licensees, successors, and assigns.
  • All of your User Contributions do and will comply with these Terms, including and especially the Content Standards laid out below.

Content Standards

The following is a non-exhaustive list of types of User Contributions you are prohibited from posting on our Platform:

  • Content that harasses others;
  • Content that is discriminatory or offensive;
  • Swearing, name calling and otherwise abusive content;
  • Pornographic and sexually explicit content;
  • Content displaying, depicting or suggesting violence;
  • Content that exploits or abuses children;
  • Content encouraging or committing illegal acts; and
  • Content infringing on someone’s rights, including intellectual property rights.

Hosting Events

We are not the creator, organizer, or owner of the events listed on the Platform. As the Organizer, you represent and warrant to us that:

  • Before listing an event on the Platform, you will obtain all applicable licenses, permits, and authorizations for such event and provide evidence of such to LineLeap if requested.
  • When hosting the event, you will comply and will ensure that the venues for your events will comply with all applicable laws, regulations, rules, and ordinances.
  • You will confirm that any listing or ticket displaying your event describes the event in an accurate, satisfactory manner.

LINELEAP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, CONCERNING THE PLATFORM AND ANY LINELEAP SERVICES. YOUR USE OF THE PLATFORM AND OUR SERVICES IS AT YOUR OWN RISK. THE PLATFORM AND OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

Ticket Purchases

If your event involves paid tickets, you’ll receive 100% of the proceeds (minus refunds, credits, chargebacks, and applicable taxes) directly generated on the Platform from such ticket purchases. Event Organizer will have ultimate say in setting prices for products listed for sale on the LineLeap app. LineLeap may provide product pricing and promotional suggestions. LineLeap may charge customers a service fee, at its discretion, which belongs solely to LineLeap. You acknowledge that LineLeap may use a payment processor to collect payments and remit them to you. LineLeap can change the payment processor at any time, and you agree to provide the necessary information for setting up an account with any payment processor selected by LineLeap.

All fees associated with ticket purchases are charged directly to the ticket purchaser. However, if LineLeap determines, in its sole discretion, that any ticket, product, or service offered by an Organizer to an individual who has purchased a ticket on the Platform is substantially similar to LineLeap’s LineSkip feature and is intended to bypass LineLeap’s fee structure, LineLeap reserves the right to deduct the applicable fees from any payouts owed to such Organizer.

If a customer lodges a complaint about their ticket order through LineLeap’s support channels, LineLeap may, at its sole reasonable discretion, issue a credit, partial refund, or full refund to the customer.

LineLeap expressly disclaims any liability for ticket scalping activities (i.e., reselling or bulk buying of tickets) conducted by customers on or off the Platform. We are not responsible for users who engage in ticket scalping or any resulting consequences.

Payout Schedules

By default, events are paid the Monday after your event ends unless otherwise specified. In the U.S., it typically takes up to three to five business days for the funds to show in your account once a payout is sent. 

​Accounts that qualify can choose between the following payout schedules:

  • After your event (default): We'll start processing a single payout the Monday after your event's end date.
  • Every week: Payouts start processing weekly on Mondays.

​LineLeap may hold up to 50% of your scheduled payouts (calculated on a per-payout, per-event basis) to cover potential attendee refunds, chargebacks, and cancellations if you are on the “every week” payout schedule. If you are on the “after your event” payout schedule, LineLeap will not hold a reserve and will send 100% of your payout the Monday after your event's end date.

LineLeap enforces a Payout Cap on all organizations. A payout cap is the total amount LineLeap will send across all events in your organization before your event(s) end, for those accounts who qualify. You’ll be able to receive up to $50,000 USD across all live events in your organization. This is a “rolling” cap that resets as you successfully complete events. Once an event ends and LineLeap sends your final payout, the amount paid out for that event no longer counts toward the cap.

Privacy and Customer Information

We follow our Privacy Policy when handling and protecting personal data shared on our Platform. As an Organizer, you agree to comply with all applicable laws, rules, and regulations with respect to information you collect from (or receive about) customers purchasing tickets on our Platform.

SMS Terms – Sending Messages

As a venue or promoter using our Services, you may sign up to send SMS text messages to our users (the “SMS Service”). By Opting In to send text messages, you agree to comply with the following terms. If you do not agree with any part of these terms, you may not use any part of the SMS Service.

  • Compliance with Laws and Regulations: You agree to comply with all applicable local, state, national, and international laws and regulations when using the SMS Service. This includes, but is not limited to, laws and regulations related to spam, privacy, and electronic communications.
  • Message Content: You agree not to send messages that contain:some text
    • ​Unsolicited promotions or advertisements.
    • Misleading or deceptive content.
    • Inappropriate, offensive, or harmful content.
    • Content that infringes on any third party's intellectual property rights.
  • Opt-Out Mechanism: You must honor all notices of recipient opt-out requests promptly.
  • Data Privacy: You must handle all recipient data in accordance with our Privacy Policy and any applicable data protection laws. You are responsible for ensuring that your use of recipient data complies with all relevant privacy regulations.
  • Monitoring and Enforcement: We reserve the right to monitor your use of the SMS Service to ensure compliance with these Terms. We may suspend or terminate your access to any or all of our Services, including the SMS Service if we determine, at our sole discretion, that you have violated these Terms or any applicable laws.
  • Liability and Indemnification: You agree to indemnify, defend, and hold us harmless from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Service, including but not limited to violations of these Terms or applicable laws.

Intellectual Property Rights

The Platform, along with its entire contents, features, and functionality, is owned by LineLeap, its licensors, or other material providers, and is protected by intellectual property and proprietary rights laws. No intellectual property rights from LineLeap will transfer to you under these Terms.

You grant LineLeap a royalty-free license to use and display information associated with your event. You may provide LineLeap with Third-Party Marketing Material (e.g., names, logos, photos of bands or performers) not directly affiliated with you for use on the Platform. By doing so, you confirm having the necessary consents and approvals and agree to sublicense this material to LineLeap. You are solely responsible for and will indemnify LineLeap for any claims related to the Third-Party Marketing Material you provide. We are not responsible or liable for the content or accuracy of any information you provide.

Indemnification

You agree to defend, indemnify, and hold harmless LineLeap and our officers, directors, employees, contractors, agents, suppliers, successors and assigns from and against any claims, liabilities, damages, or fees arising from your violation of these Terms, provision of Third-Party Marketing Material, or use of the Platform. This includes all claims initiated by customers that arise out of attendance at your event whether related to injury, death, the sale and consumption of alcohol, or otherwise.

Disputes

All disputes are governed by the internal laws of Delaware, with legal proceedings exclusively in the federal courts of the United States or the courts of the State of Michigan, located in the City of Ann Arbor and County of Washtenaw. At our sole discretion, we may require you to submit disputes to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Delaware law.

LINELEAP, ITS EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, OUR SERVICES, OR ANY CONTENT ON THE PLATFORM. THIS INCLUDES DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. ANY CAUSE OF ACTION OR CLAIM RELATED TO THESE TERMS OR THE PLATFORM MUST BE INITIATED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, IT IS PERMANENTLY BARRED.

Feedback, Comments and Concerns

You have the option to provide feedback about the Platform or our services to LineLeap. By doing so, you grant LineLeap full rights, title, and ownership of the feedback on an unrestricted basis. All comments, concerns and other communications relating to these Terms should be directed to: legal@lineleap.com.